Choose a help topic from the list below.
I didn’t receive an email to activate my account. What should I do next?
Please check that the activation email was not blocked by your server, or filed under Junk or Trash emails. If you haven’t received the activation email in two hours, please contact us.
What happens if I forget my password?
Does my account expire?
Your account will be deactivated if your account is inactive for 6 months (i.e., you do not log in to your account for 6 months).
Do I need to complete the Steps in order?
You need to complete Step 1 to unlock the other steps. Once these are unlocked, you do not need to complete the steps in order – each technology, each researcher and each commercialisation journey is different.
Why can’t I access Step 2 onwards?
You need to complete Step 1 to unlock the other steps. Once these are unlocked, you do not need to complete the steps in order – each technology, each researcher and each commercialisation journey is different.
I can’t access the tools through the URL links – what should I do?
Check that your browser is enabling the links. If the problem continues, or if there are broken links, please contact us.
